Privacy Policy

Information about how Helen’s Pencil Portraits processes your data

I respect your privacy and am committed to protecting your personal data and being transparent about how I collect and use your data. I will comply with all current data protection legislation. This is my privacy notice and explains what data I collect, how I use any personal information that you provide and your rights.

The data I record about you

I receive, collect and store any information you enter on my website or provide me in any other way. In addition, I collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I also collect personally identifiable information (including name, email, password, communications and any reference photographs you provide); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How I collect Information

When you conduct a transaction on my website or contact me directly or using the contact form, as part of the process, I collect personal information you provide such as your name, address and email address. Your personal information will be used only for the specific reasons stated below.

Why I collect this personal information

I collect such non-personal and personal Information for the following purposes:

To provide and operate the services;
To keep a record of your commission requirements so that I deliver the artwork as expected and on time;
To provide users with ongoing customer assistance and technical support;
To be able to contact website visitors and users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which I or my business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How I store, use, share and disclose my site’s visitors' personal information

My business site is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my artworks and portrait services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by my business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my store and service.

There may be occasions when I will ask for your consent to use your data, for example to promote my work on my website and social media. If this is the case, I will explain to you exactly what your data will be used for. If you give your permission, I may add your feedback and brief testimonials to my website and social media pages. I may post images of the artwork you have commissioned with the name or breed of your pet, and I may also post your reference photograph. This will only be done with your written consent and after any dates you may have gifted your commissioned artwork. I will not post names or reference photographs of children on my website or social media pages. You are under no obligation to give your consent, and I will respect and comply with your decision. You can withdraw consent at any time.

How I communicate with website visitors

I may contact you to notify you regarding the artwork you have commissioned or purchased, to troubleshoot problems with the site, to resolve a dispute, to collect a deposit or final payment, to poll your opinions through surveys or questionnaires, to send updates about my business or as otherwise necessary to contact you to uphold applicable national laws, and any agreement we may have with you. For these purposes I may contact you via email, telephone, text messages, and postal mail.

How my website use cookies and other tracking tools

My website tracks personal information through the use of cookies. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. The cookie banner on my site enables visitors the opportunity to accept or decline non-essential cookies on my site.

My website uses cookies to:

provide a great experience for visitors and customers.
identify registered members.
monitor and analyse the performance, operation and effectiveness of my website.
ensure our platform is secure and safe to use.

How you can withdraw your consent

If you don’t want us to process your data anymore, please email: Helen@helenpencilportraits.co.uk

What happens to your data when I have stopped working with you

I will keep your data for a specified period of time once I have stopped working with you, depending on the service or product provided and legal obligations.

Privacy Policy updates

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.

Questions and my contact information

If you would like to: access, correct, amend or delete any personal information I have about you, you are invited to contact me at Helen@helenpencilportraits.co.uk or telephone 07796205756